Terms of Service
New Porta Phones are warranted from defects in material and workmanship for a set period from the date of purchase. The DBx, TD900, ComStar, GOLD Series, Scrambler UHF (2 year), EPak (1 year), The CLIP (6 months), Lazer-Pro, T1 (1 year), all other lightweight headsets (90 days).
Refunds / Returns
Porta Phone products may be returned for credit or refund only if received in the original packing material and in “as new” condition within 30 days of purchase. Please call us at 1-800-233-1113 to notify us of the return. Please also place a note inside the package with your name, address, phone number and email so we can credit you properly.
Ship Returns to:
Porta Phone Co.
145 Dean Knauss Drive
Narragansett, RI 02882 USA
Did you order in error? Any Porta Phone web order may be cancelled. Just call us at 1-800-233-1113. Orders usually ship within 1-3 days, so please try to call us right away – before shipment occurs.
Effective Date: January 1, 2020
Porta Phone Co. (Porta Phone) is committed to protecting your privacy. Information that is collected is used to improve the web content, to investigate possible problems and in general to help Porta Phone understand how you are interacting with this website and to facilitate presenting you with useful products. The following discloses Porta Phone’s information gathering and dissemination practices.
Porta Phone may collect email, address, demographic, and credit card information when users perform the following actions on this website:
Place an order
Request a information or mailings
Refer a customer
Request feedback or support
Also, information is gathered on how users navigate through this website by using Zendesk data in order to recommend products that may benefit users.
How We Use Collected Information
The Information collected from users allows Porta Phone to:
Send orders and information
Receive payment for products and services
Contact users regarding orders
Send Catalogs, mailers, newsletters, or other promotional offers
Email order information, newsletters, or other promotional offers
Assist users or provide feedback for products and services Improve products and services
Enhance and personalize your shopping experience
Porta Phone may contract with other companies to provide certain services, including credit card processing, shipping, e-mail distribution, market research, and promotion management. Porta Phone will provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Porta Phone.
On rare occasions, Porta Phone may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. Porta Phone may also share information with companies assisting in fraud protection or investigation. Porta Phone does not provide information to these agencies or companies for marketing or commercial purposes.
This site may contain outside links causing users to navigate away from the site. Porta Phone is not responsible for the privacy practices or the content of such websites.
Cookies and IP Addresses
Cookies are used to enhance and personalize your online shopping experience, so that information you receive is more relevant. Cookies are used for items such as, keeping track of products in your shopping cart and monitoring how users navigate through the site. Users can opt-out of 3rd party cookies through Digital Advertising Alliance (ÒDAAÓ) website. Your IP address is your computer’s unique “address” on the Internet. It is used to route web pages and your email to your computer. This website logs IP addresses for system administration purposes. IP addresses are used to help diagnose problems with Porta Phone’s server, and to administer this website. IP addresses are logged to track a user’s session. This gives Porta Phone an idea of which parts of the site users are visiting. Porta Phone does not link IP addresses to anything personally identifiable. This means that a user’s session will be tracked, but the user will be anonymous.
This site has security measures in place to protect the loss, misuse, and alteration of the information under Porta Phone’s control. When you make a purchase, request information, or otherwise disclose information on this website, your transactional information is transmitted in a safe, encrypted format.
Users may opt-out of receiving future electronic or postal mailings by emailing us (info@PortaPhone.com), faxing us (401.789.7300), calling toll-free at 800-233-1113 or by writing us at the address listed below. Please note that Porta Phone may still need to have your email address to contact you regarding an order or service requested.
In Rhode Island:
Orders usually ship within 1-3 business days. Ground shipping may arrive in 1 day (East Coast) to 5 days (West Coast).
Need it overnight? Call us!